Given the variety of knowledge and means offered by everyone above (a big and growing a la carte menu – and Chris, thanks for the multiple sources), business continuity planning can give us a framework for organizing it all by priority, preference, and circumstances. An understandable impression of emergency preparedness and business continuity planning is that we expend time and resources on …

Time to repair equipment or restore capability in response to a trouble ticket is appealing as a KPI in a service contract. But is this number also too variable to pin down and agree over? Contractor circumstances, contingencies outside of the control of contractor or FM, and the importance to the FM parent organization of correcting the problem quickly can combine to make setting a standard ti…

In my previous blog, the second in this series, I identified levels of preparedness for an FM organization to gain…

In my previous blog, the second in this series, I identified levels of preparedness for an FM organization to gain…