Time to Repair – KPI, Wicked Problem, or Both?
Time to repair equipment or restore capability in response to a trouble ticket is appealing as a KPI in a service contract. But is this number also too variable to pin down and agree over? Contractor circumstances, contingencies outside of the control of contractor or FM, and the importance to the FM parent organization of […]
FM Analytics – How to develop and refine your Facility Management Operations Strategy
In my previous blog, the second in this series, I identified levels of preparedness for an FM organization to gain…
ACQURING A CONSULTANT
In my previous blog, the second in this series, I identified levels of preparedness for an FM organization to gain…
FM STRATEGY FOR CONSULTANT USE
In the last blog, I pointed to the independent FM consultant as an exceptionally valuable FM resource, available and responsive…
WHY DON’T WE JUST DO IT OURSELVES
In The Phantom Tollbooth [1], Milo (center[2]) encounters the Humbug (left), who is perpetually his own sole context. Humbug is…
Grappling with Risks – The (Very) Basics Can Yield Abundant Return
In a recent exchange of e-mail about preparations and readiness for emergency response and business continuity, an IFMA FMCC colleague,…
Survival of the organization
Not all strongly adverse events require outside agency intervention – by first responders, say. In these cases, your organization would…
It can’t be all that bad. We’re insured.
… We have data backups… We can move to the other building, or set up in that closed restaurant up…
BCM goes beyond operations
Managing risk entails identifying, evaluating, prioritizing, and mitigating (where feasible), factors and circumstances that may turn out badly. Business continuity…
First, gain some height with us and look down
First, gain some height with us and look down at your business or organization – its milieu, processes, technology, facilities,…
Plan everything that you can!
Emergency response, crisis management, and recovery are rich in contingencies. That’s a nice way of saying that you will always…
What has changed in emergency planning, risk management, and business continuity?
What has changed in emergency planning, risk management, and business continuity? Not the basics, but all three are substantially evolved,…
Want to get up to date?
Want to get up to date? Emergency planning, risk management, and business continuity have grown into powerful, valuable, and entirely…
Whose webinar is this?
Whose webinar is this? It is yours, of course. Everyone attending is a principal stakeholder. While that is true and…
Becoming the Eye of a Storm
Many of us have been in disasters, mishaps, or upsets during our lifetimes and careers. Currently, adverse events and circumstances…
Well brought up KPIs don’t bite!
Well brought up KPIs don’t bite! A FMCC-Webinar from 2015-11-19 by David Reynolds
Time to Repair – KPI, Wicked Problem, or Both?
Time to repair equipment or restore capability in response to a trouble ticket is appealing as a KPI in a service contract. But is this number also too variable to pin down and agree over? Contractor circumstances, contingencies outside of the control of contractor or FM, and the importance to the FM parent organization of […]
FM Analytics – How to develop and refine your Facility Management Operations Strategy
In my previous blog, the second in this series, I identified levels of preparedness for an FM organization to gain…
ACQURING A CONSULTANT
In my previous blog, the second in this series, I identified levels of preparedness for an FM organization to gain…
FM STRATEGY FOR CONSULTANT USE
In the last blog, I pointed to the independent FM consultant as an exceptionally valuable FM resource, available and responsive…
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