The absolute reason that Facility Management (FM) exists is to support the mission of the organization.
Too many persons who work in FM become so focused on their responsibilities for maintenance, cleaning, office services, landscaping/grounds care, etc. that they lose sight of the sole purpose for which the FM unit exists – to provide the support needed by the business.
Persons who are new to an FM role may be so busy to become familiar with their responsibilities, they fail to take time to research the business needs.
Persons who have been in their FM role for a few years often become so involved in the day-to-day demands that they fail to pause and reflect on the how and why their areas of responsibility impact the organization.